Returns & Refunds
We accept returns on standard (non-custom) items within 14 days of delivery.
To be eligible:
Items must be unused and in original condition
To request a return, contact:
📩 haniabag.footbags@gmail.com
Custom Orders
All custom-made footbags are final sale and cannot be returned or refunded.
Refunds
Once your return is received and approved, refunds are issued to the original payment method within 5–10 business days.
Shipping Costs
- Return shipping costs are the responsibility of the customer
- Original shipping fees are non-refundable
Issues with Your Order
If your item arrives damaged or incorrect, contact us within 48 hours with photos and we’ll resolve it.
Defective Items & Replacements
If your item develops a defect* within the first month of use, please contact us with:
- a description of the issue
- clear photos of the product
Once reviewed, we will offer a replacement or refund at no additional cost if the issue is confirmed.
* Tears or damage to the fabric caused by use are not considered manufacturing defects.
Note
Due to the handmade nature of our products, slight variations may occur and are not considered defects.
Normal wear and tear from use is not covered